Terms, conditions & refunds

We want you to be happy with your experience so here is everything you need to know about the terms of buying from us

These terms and conditions apply to all purchases made through the website www.wakesurf.co.uk. By ordering any goods you agree to be bound by these Terms & Conditions.

This contract forms the agreement between

Nautiques UK Ltd t/a Progression Boats (hereafter referred to as ‘we’ or ‘us’)

and

The purchaser (consumer) of any goods or service through this website (hereafter referred to as ‘you’)

If you are a business or want delivery outside the EU, some statutory terms may not apply to you. Please contact us for alternative terms, invoice and payment methods.

1. Who we are

Company: Nautiques UK Ltd t/a Progression Boats

Address & Registered office: Unit 2 Roundhouse Farm, Marston Meysey, Wiltshire, SN6 6LL

Telephone: 01285 810923

Email: shop@progressionboats.co.uk

Registered in England and Wales. Registration number 5925350

UK VAT registration number 892 2590 95

Nautiques UK Ltd t/a Progression Boats is both a Controller and Processor of data for GDPR purposes.

2. How you can pay

You can pay for your goods in a number of ways:

We use the Create Payments gateway on this site to accept the following card payments: Mastercard, Maestro, Visa, Visa debit, Visa Electron, American Express. Details of cards accepted are shown in the footer of this website www.wakesurf.co.uk

You can also pay by BACS. You can select this option at checkout and we will contact you with our bank details.

3. Delivery

We will deliver the goods you have ordered as quickly as possible and usually within 5 working days for UK delivery addresses. Delivery is made by UPS or alternative reputable courier to ensure safe delivery to you. We will make contact prior to shipping to advise you of the expected delivery timescale. Please make sure that you have provided the full and correct delivery address as we can not be responsible for delays or extra cost for delivery in the event that out courier is unable to deliver for this reason.

You may also arrange to collect your goods from our premises (at the above address) free of charge. This option will be provided at the checkout.

In the event that an item is out of stock or we are unable to deliver within 5 days we will contact you to advise you of the delivery timescale. You have the right to cancel under the Consumer Contracts Regulations if the timescale we offer is unacceptable to you. If we subsequently agree to order goods specifically for you we will advise you of this and it will not be possible to cancel the order if you then change your mind once we have placed the order with the manufacturer. All statutory rights remain.

4. Cancellations, returns and refunds

Firstly, we want you to be happy with your purchase so if you have any concerns at all please let us know and we will work to resolve them with you.

By buying through our online store we are bound by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you are purchasing from outside a country covered by this act, please contact us for specific terms relating to supply to your location.

Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If you have ordered multiple goods in a single order, the 14 day period runs from when you receive the last item. You must notify us by email of your decision (a standard cancellation form is available here but you are not obliged to use it) and arrange return to us, at your cost, to Unit 2 Roundhouse Farm, Marston Meysey, Wiltshire, SN6 6LL within 14 days of notifying us. Please return the goods in original packaging, use a reputable courier / postal service and ensure you retain proof of shipping.

Check your goods before signing and if your goods arrive damaged please notify us by email as soon as possible (within 24 hours) and include photographs of the damage. The Consumer Rights Act covers goods that arrive damaged or faulty. In this event, we will arrange collection from you, at our cost.

During the cancellation period you may also select to exchange goods. Contact us by email to arrange a suitable exchange. Except where an item has arrived damaged, we will cover the cost of delivery of the exchange goods within the UK and you will be responsible for the return of the original goods.

Refunds

We will arrange a refund once we have received and inspected the returned goods. Under the Regulations we have up to 14 days to provide this refund but will do so as soon as practical.

Unless you have advised us on receipt that the goods were damaged in transit, the goods must be returned to us in new and unused condition in the original packaging.

Your refund will include the original cost of delivery to you plus the cost of the goods. We reserve the right to make a deduction in the event that the goods have been devalued by damage, marks, scratches or signs of use that make it impossible for us to resell as new. We will always advise and discuss this with you prior to making your refund.

5. Warranties and guarantees

We are bound by the terms of the Consumer Rights Act 2015

No additional or extended warranty beyond manufacturers’ warranties and those determined by the Consumer Rights Act is given or implied.

6. Phase Five product descriptions

Many Phase Five wakesurf board models are hand-finished in unique resin art so no two boards are the same. The colour and art work on your board are likely to differ from the product images.

7. Payment terms

Unless otherwise agreed between us payment for all work, goods and services shall be due immediately on purchase. Payment shall be deemed to have been made when we receive confirmation of card payment via the Create Payments gateway or, for BACS payments, cleared funds at our bank.

The order is secured on receipt of payment and goods shipped as soon as possible thereafter.

8. Retention of title / risk

Title to all goods, equipment and materials supplied by us to you shall remain with us until full payment has been received by us.

Risk in all goods, equipment and materials supplied by us to you shall pass to the you at the time of supply to you.

9. Liability

We shall not be liable for any loss or damage caused by events or circumstances beyond our reasonable control (such as severe weather conditions, the actions of third parties not employed by us or any defect in a customer’s or third party’s property); this extends to loss or damage to any  property left with us for work or storage, and harm to persons entering our premises or using any of our facilities or equipment.

10. Notices

Notice to you shall be sufficiently served if personally given to you or if sent by email or first class post to your last known address. Notices to us should be sent by recorded delivery to our principal trading address or by email.

11. Law & jurisdiction

We are members of the British Marine Federation (BMF) and conform to their business standards. The BMF recommends that disputes, where appropriate, are submitted to alternative dispute resolution under the Marine Dispute Resolution Rules published by the BMF.

Any contract or series of contracts made subject to these terms shall be subject to and governed by English law and shall be subject to the exclusive jurisdiction of the Courts of England and Wales.

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Privacy Policy

We use a payments gateway provider, Create Payments, for your secure online payments. We don't see or hold your personal credit card details.

If you have made an enquiry through our website, your enquiry will only be held on the website for 30 days - to allow us time to deal with your enquiry - unless you ask us to remove your details sooner.

The processing of personal data, such as your name, address, e-mail address, or telephone number shall always be in accordance with the General Data Protection Regulation (GDPR).

We're human beings, keen to deliver a personal and professional service, and all communication will be with the intent of delivering the best possible customer service and supporting your enjoyment of your watersports. 

We don't use your data to make automated decisions and we never pass on details to 3rd parties except:

  • Providers of payment gateways who process your payment in compliance with GDPR and any other payment industry legal obligations standing at the time of your purchase
  • Where we need to pass on your name, delivery address and a contact email and/or number to a supplier or delivery company to arrange a delivery to you
  • Where we need to register your ownership of a product with the manufacturer for warranty registration or claim purposes.

Our GDPR processing of your data will fall under one or more of the following categories:

Contract: the processing is necessary for a contract you have with us for supply of goods and/or services, or because you have asked us to take specific steps before entering into a contract. This includes retaining details of your purchase for future warranty or trade-in purposes.

Legal obligation: the processing is necessary for us to comply with the law e.g. maintaining financial records for HMRC purposes.

Consent: you have given your clear consent for us to process your personal data for a specific purpose e.g. to keep you informed of new offers or products.

Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests. In plain language, we might use your data occasionally to check-in with you personally to see how you're getting on with a product or service you've bought from us or to ask if you'd provide a reference or to let you know about any significant changes or updates to what we're doing.

We do not ask you for or hold any data that is considered 'sensitive data' under GDPR.

We hold information for as long as is necessary to meet the purposes for which we hold it. We'll remove your details any time you ask us to (and will tell you if we need to hold any details for legal / complaince purposes) or if you tell us you no longer have or require our products or services.

We hope that you will want to follow us online but won't add you to mailing lists unless you ask us to and we will never bombard you with emails!

Of course, under GDPR you have the rights to 'User access requests'. If you want to know what information we hold and how we store or use it, please contact us via the website contact form, email or telephone and we'll share it with you under the terms of GDPR.

Cookies: the website may use cookies to help create an improved customer experience but we do not track or use cookies to personally identify you.

If you have any questions about these terms we will be happy to speak with you so please call +44(0)1285 810923 or email us.