Terms, conditions & refunds
We want you to be happy with your experience so here is everything you need to know about the terms of buying from us
These terms and conditions apply to all purchases made
through the website www.wakesurf.co.uk. By ordering any goods you agree to be bound by these Terms & Conditions.
This contract forms the agreement between
Nautiques UK Ltd t/a Progression Boats (hereafter referred
to as ‘we’ or ‘us’)
The purchaser (consumer) of any goods or service through
this website (hereafter referred to as ‘you’)
If you are a business or want delivery outside the EU, some statutory
terms may not apply to you. Please contact us for alternative terms, invoice
and payment methods.
1. Who we are
Company: Nautiques UK Ltd t/a Progression Boats
Address & Registered office: Unit 2 Roundhouse Farm, Marston Meysey, Wiltshire, SN6 6LL
Telephone: 01285 810923
Registered in England and Wales. Registration number
UK VAT registration number 892 2590 95
Nautiques UK Ltd t/a Progression Boats is both a Controller and Processor of data for GDPR purposes.
2. How you can pay
You can pay for your goods in a number of ways:
We use the Create Payments gateway on this site to accept
the following card payments:
Mastercard, Maestro, Visa, Visa debit, Visa Electron,
American Express. Details of cards accepted are shown in the footer of this
You can also pay by BACS. You can select this option at
checkout and we will contact you with our bank details.
We will deliver the goods you have ordered as quickly as
possible and usually within 5 working days for UK delivery addresses. Delivery
is made by UPS or alternative reputable courier to ensure safe delivery to you.
We will make contact prior to shipping to advise you of the expected delivery
timescale. Please make sure that you have provided the full and correct
delivery address as we can not be responsible for delays or extra cost for
delivery in the event that out courier is unable to deliver for this reason.
You may also arrange to collect your goods from our premises
(at the above address) free of charge. This option will be provided at the
In the event that an item is out of stock or we are unable
to deliver within 5 days we will contact you to advise you of the delivery
timescale. You have the right to cancel under the Consumer Contracts
Regulations if the timescale we offer is unacceptable to you. If we
subsequently agree to order goods specifically for you we will advise you of
this and it will not be possible to cancel the order if you then change your
mind once we have placed the order with the manufacturer. All statutory rights
4. Cancellations, returns and refunds
Firstly, we want you to be happy with your purchase so if
you have any concerns at all please let us know and we will work to resolve
them with you.
By buying through our online store we are bound by the Consumer
Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If
you are purchasing from outside a country covered by this act, please contact
us for specific terms relating to supply to your location.
Your right to cancel an order for goods starts the moment
you place your order and ends 14 days from the day you receive your goods. If
you have ordered multiple goods in a single order, the 14 day period runs from
when you receive the last item. You must notify us by email of your decision (a standard
cancellation form is available here but you are not obliged to use it) and arrange
return to us, at your cost, to Unit 2 Roundhouse Farm, Marston Meysey,
Wiltshire, SN6 6LL within 14 days of notifying us. Please return the goods in
original packaging, use a reputable courier / postal service and ensure you retain proof of
Check your goods before signing and if your goods arrive
damaged please notify us by email as soon as possible (within 24 hours) and
include photographs of the damage. The Consumer Rights Act covers goods that
arrive damaged or faulty. In this event, we will arrange collection from you,
at our cost.
During the cancellation period you may also select to exchange goods. Contact us by email to arrange a suitable exchange. Except where an item has arrived damaged, we will cover the cost of delivery of the exchange goods within the UK and you will be responsible for the return of the original goods.
We will arrange a refund once we have received and inspected
the returned goods. Under the Regulations we have up to 14 days to provide this
refund but will do so as soon as practical.
Unless you have advised us on receipt that the goods were
damaged in transit, the goods must be returned to us in new and unused condition
in the original packaging.
Your refund will include the original cost of delivery to you plus
the cost of the goods. We reserve the right to make a deduction in the event
that the goods have been devalued by damage, marks, scratches or signs of use that make it impossible for us to resell as new. We will
always advise and discuss this with you prior to making your refund.
5. Warranties and guarantees
We are bound by the terms of the Consumer Rights Act 2015
No additional or extended warranty beyond manufacturers’
warranties and those determined by the Consumer Rights Act is given or implied.
6. Phase Five product descriptions
Many Phase Five wakesurf board models are hand-finished in
unique resin art so no two boards are the same. The colour and art work on your
board are likely to differ from the product images.
7. Payment terms
Unless otherwise agreed between us payment for all work,
goods and services shall be due
immediately on purchase. Payment shall be deemed to have
been made when we receive confirmation of card payment via the Create Payments gateway
or, for BACS payments, cleared funds at our bank.
The order is secured on receipt of payment and goods shipped
as soon as possible thereafter.
8. Retention of title / risk
Title to all goods, equipment and materials supplied by us
to you shall remain with us
until full payment has been received by us.
Risk in all goods, equipment and materials supplied by us to
you shall pass to the
you at the time of supply to you.
We shall not be
liable for any loss or damage caused by events or circumstances beyond our
reasonable control (such as severe weather conditions, the
actions of third parties not employed
by us or any defect in a customer’s or third party’s
property); this extends to loss or damage to any property left with us for
work or storage, and harm to persons
entering our premises or using any of our facilities or
Notice to you
shall be sufficiently served if personally given to you or if sent by email or
your last known address. Notices to us should be sent by recorded delivery
trading address or by email.
11. Law &
We are members of the British Marine Federation (BMF) and
conform to their business standards.
The BMF recommends that disputes, where appropriate, are
submitted to alternative dispute resolution under the Marine Dispute Resolution
Rules published by the BMF.
Any contract or
series of contracts made subject to these terms shall be subject to and
by English law and shall be subject to the exclusive
jurisdiction of the Courts of England and Wales.
Save a copy in pdf format here
We use a payments gateway provider, Create Payments, for your secure online payments. We don't see or hold your personal credit card details.
If you have made an enquiry through our website, your enquiry will only be held on the website for 30 days - to allow us time to deal with your enquiry - unless you ask us to remove your details sooner.
The processing of personal data, such as your name, address, e-mail address, or telephone number shall always be in accordance with the General Data Protection Regulation (GDPR).
We're human beings, keen to deliver a personal and professional service, and all communication will be with the intent of delivering the best possible customer service and supporting your enjoyment of your watersports.
We don't use your data to make automated decisions and we never pass on details to 3rd parties except:
- Providers of payment gateways who process your payment in compliance with GDPR and any other payment industry legal obligations standing at the time of your purchase
- Where we need to pass on your name, delivery address and a contact email and/or number to a supplier or delivery company to arrange a delivery to you
- Where we need to register your ownership of a product with the manufacturer for warranty registration or claim purposes.
Our GDPR processing of your data will fall under one or more of the following categories:
Contract: the processing is necessary for a contract you have with us for supply of goods and/or services, or because you have asked us to take specific steps before entering into a contract. This includes retaining details of your purchase for future warranty or trade-in purposes.
Legal obligation: the processing is necessary for us to comply with the law e.g. maintaining financial records for HMRC purposes.
Consent: you have given your clear consent for us to process your personal data for a specific purpose e.g. to keep you informed of new offers or products.
the processing is necessary for our legitimate interests or the
legitimate interests of a third party, unless there is a good reason to
protect your personal data which overrides those legitimate
interests. In plain language, we might use your data occasionally to check-in with you personally to see how you're getting on with a product or service you've bought from us or to ask if you'd provide a reference or to let you know about any significant changes or updates to what we're doing.
We do not ask you for or hold any data that is considered 'sensitive data' under GDPR.
We hold information for as long as is necessary to meet the purposes for which we hold it. We'll remove your details any time you ask us to (and will tell you if we need to hold any details for legal / complaince purposes) or if you tell us you no longer have or require our products or services.
We hope that you will want to follow us online but won't add you to mailing lists unless you ask us to and we will never bombard you with emails!
Of course, under GDPR you have the rights to 'User access requests'. If you want to know what information we hold and how we store or use it, please contact us via the website contact form, email or telephone and we'll share it with you under the terms of GDPR.
If you have any questions about these terms we will be happy to speak with you so please call +44(0)1285 810923 or email us.